Customer Service- Urban Elements is all about you! We aim to provide you with the highest standards of service and personal care, in the most professional environment so you will return and recommend us again and again.

Service Guarantee- We offer a 100% guarantee on all services within the two weeks after they were performed. You may book a redo appointment at any time within the first week, thereafter only with use of recommended at-home care products. Corrective color usually requires more than one service to achieve desired results. Stylists will determine all guarantees. Because of the nature of home coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

Child Care- The spa/salon is not appropriate for children under 12. Children must be receiving services and accompanied by a parent if present.

Referral Program- We are confident that you will enjoy your experience at The Getaway Spa & Salon and we want you to share your experience with your friends and family. For this reason, we are delighted to offer referral incentives to our valued clients.

Product Returns- We offer a 100 % satisfaction guarantee on all of our skin and hair products. If you decide that it is not the right product for you, and provided that ½ the original amount of the product is unused, we will gladly take it back and exchange it for another product within 14 days of original purchase. No cash or credit card refunds, exchanges only. Hair pieces, make-up or special orders are non-returnable.

Corporate Packages- Corporate packages are available. Ask a Client Coordinator for details.

Product Home Care- Continued results are achieved through daily use of professional products at home. Your professional will recommend a home care regimen to maintain your results between visits. All color services will not be guarantee with out the purchase of professional products.

Complimentary Gift Certificates-  Complimentary Gift Certificates can be redeemed for services only. They may not be uses for products or gratuities, unless other wise stated.

Spa Etiquette

Please arrive 15 minutes early for your appointment in order to fill out necessary paperwork.

You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with sheets during the treatment and only expose the areas being worked on. With treatments such as body wraps, you will be draped with hand towels in order to reap maximum benefits. Underwear may be kept on, or swimsuits may be worn if that is your comfort level.

If you are receiving a body wrap, or salt glow, do not shave or wax your legs at least 8 hours prior to treatment.

For gentlemen, please shave two hours prior to your facial treatments.

Give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are. If you would rather enjoy the treatment in silence, that is your choice as well.

Relax and enjoy the benefits of the spa, allowing others to do for you. But, respect that the room must be prepared and used for the next client. Please know that you must leave the room upon completion of treatment within a reasonable amount of time.

Please know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments.

Leaving gratuity is always left to the discretion of our clients. As in all service-related businesses, it is common practice to leave gratuity when the professional has performed a service to the client’s satisfaction. Customary gratuity in day spas is 20% or more of the cost of the treatment. Unless noted, gift certificates for treatments and/or packages do not include gratuities.